Secondo Piatto: Deal with complaints

– accept complaints as a chance for improvement

A complaint is not automatically a means of guests / clients for getting something for free. A complaint gives you as company the possibility to improve. Your employees will experience in this training how to handle complaints in order to positively improve the company.

TARGET GROUP

Employees who are in daily contact with customers/guests

LANGUAGE

We offer all trainings in German, English or Italian

TIME

Half day (4 hours)

YOUR INVESTMENT

Price on request

DATE

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Aperitivo: Welcome to the team - onboarding for your employees Antipasto: Customer / guest satisfaction - brilliant contact with customers / guests Primo Piatto: Relate to Others - communication basics within the company Dessert: Raise Sales - easy selling for non sales people Team Power: improve your collaboration