Secondo Piatto: Deal with complaints
– accept complaints as a chance for improvement
A complaint is not automatically a means of guests / clients for getting something for free. A complaint gives you as company the possibility to improve. Your employees will experience in this training how to handle complaints in order to positively improve the company.
TARGET GROUP
Employees who are in daily contact with customers/guests
LANGUAGE
We offer all trainings in German, English or Italian
TIME
Half day (4 hours)
YOUR INVESTMENT
Price on request
DATE
Contact us - we will be happy to arrange an appointment
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Aperitivo: Welcome to the team - onboarding for your employees Antipasto: Customer / guest satisfaction - brilliant contact with customers / guests Primo Piatto: Relate to Others - communication basics within the company Dessert: Raise Sales - easy selling for non sales people Team Power: improve your collaboration