„AIT Austria automatizes the communication with their service partners.“
The communication between ait-austria GmbH as producer of energy efficient solutions for the areas of heating and cooling, in Austria represented by the brands alpha innotec und NOVELAN, and the austrian service partners worked personally or via mail in the past. These procedure was very intense of personnel and error-prone due to the media discontinuity. Since the implementation of an online plattform in order to realize an exchange of the client activities there was a huge acceleration of conducting the different cases on both sides. Through direct data exchange sources of errors could be eliminated and the amount of information regarding installed equipment and data of service is rising continuously. This data can be evaluated much more efficiently and through this information more actions in order to rise customer satisfaction can be deduced than in the past.
Citation Manfred Ceplecha, CEO of ait-austria GmbH: “The consultancy service of Pröll-Consult accelerated our project significantly and lead it to success. I can absolutely recommend this company!”